Shared-ride, book-in-advance, door-to-door public transit service

• available for casual as well as regular (ongoing for at least one month) bookings
• customers are helped in and out of vehicles and service is provided from one accessible building entrance door to another - this means that drivers will help a person using a wheelchair up or down one step only

Support Persons: customers must provide a letter from their doctor to Para Transpo Administration, the letter must indicate whether they require a support person occasionally, or all the time

• the Province of Ontario put out an updated list of health care professionals who can authorize a Support Person in a document
• Para Transpo uses this list which is also accessible on the website
• if required for all trips, the customer's registration file will be updated to indicate that a support person is required for all Para Transpo trips
• for safety reasons, persons who require a support person will only receive service when they are accompanied by a support person
• customers must be six years or older
• the support person traveling with the customer will travel free

Companions: customers travelling with a companion should indicate that they are doing so, and tell the booking agent when they are making the trip reservation

• only one companion is allowed, and that person will be charged the regular fare

Community Pass: available to Ottawa residents who receive benefits under the Ontario Disability Support Program (ODSP)

EquiPass: reduced monthly pass or per-ride fare for persons who are below the low-income threshold

• the EquiPass monthly pass is about half the cost of an Adult pass ($58.25 per month in 2018)
• the EquiPass single-ride fare is half the cost of a regular fare ($1.75 per ride in 2018)
• only available on Presto or ParaPay
• the Presto card is free for people who qualify for this program

ParaPay: new card-free system that lets customers pre-pay their Para Transpo fares

• activate the account, load money or a monthly pass, then book trips and ride with Para Transpo
• ParaPay cannot be used to pay for trips on OC Transpo buses or the O-Train
• for more information call 613-741-4390

Taxi Coupon Program: allows Para Transpo customers to take discounted taxi service as an alternative to Para Transpo

• you can book your trip - at your convenience, with participating Ottawa taxi companies and save 40% off the regular fare
• if you have any questions or comments about the Taxi Coupon Program, please give us a call at 613-842-3670 / TTY 613-741-5280